Frequently Asked Questions
SIGN UP PROCESSWhen does the sign up process start?
You can start signing up right away. Please go to the Register page to do so.How do I sign up for the tournament?
You can sign up online by completing the Registration Form. Please note that the registration is not complete until the payment has been received. For more details on sign up and payment options, visit our Payment Options page.What is the last day to sign up for the tournament?
There are limited entries available for the tournament and it is on a first come first served basis. Registrations close on 5th Jan, 2018 or when we have received the maximum number of sign ups, whichever comes earlier. A notification will be posted on the website if the sign ups are going to close earlier than 25th Dec, 2017.Who can participate in the tournament?
Amateur golfers, both men and women, above 18 years of age, with a valid handicap certificate from their home club, not more than 1 month old can participate in the tournament.
TOURNAMENT PACKAGE, FORMAT & RULESWhat are the dates of the tournament?
There are 2 packages available-
- The 1st package is from 21st Jan to 24th Jan, 2018 which includes the Vietnam Golf Trophy in the Ho Chi Minh City.
- The 2nd package is the extension package from 25th Jan to 27 th Jan, 2018 which includes a stay at The Grand Ho Tram Strip Hotel & Casino, Ho Tram
The Tournament dates are from 21st – 24th January, 2018. Participants are required to arrive on 21 January, 2018 to enable registration. Tournament rounds are on the 22nd, 23rd & 24th January, 2018.
What is included in the tournament Package?
Please go to the Event Packages page for more information.Can I sign up for the tournament but not take up the accommodation and ground transfers?
No. The tournament is only open to those who avail the hospitality package including accommodation and ground transfers.What is the schedule for the tournament?
The final schedule will be sent to the registered participants along with other details. You can also find the schedule on our website Tournament Schedule page.What is your cancellation policy?
Participants will receive a full refund if they cancel their bookings before 20th Sep, 2017 subject to cancellation charges of USD 100 and subject to the terms & conditions of the event suppliers/partners.
What is the format of the tournament?
- If the cancellation is made between 20th Sep, 2017 and 20th Nov,2017 the participant will receive 75% refund.
- If the cancellation is made between 20th Nov, 2017 and 20th Dec,2017 the participant will receive 50% refund.
- After 20th Dec, 2017 the participant will receive no refund on cancellation.
Standard/Modified Stableford Format. For more information, go to the Tournament Format, Rules & Prizes pageWhat are the tournament rules?
The USGA and R&A rules govern all play except where modified by local rules. For rules specific to the Tournament, go to the Tournament Format, Rules & Prizes pageWhat prizes are available?
What prizes are available?
Many attractive trophies and prizes will be included. More details will be updated on the Tournament Format, Rules & Prizes page closer to the event.What happens in the event of a tie?
What happens in the event of a tie?
In the event of a tie, the better back 9 scores (sum of the best 3 in the team) will be used as a tiebreaker. If still tied, the better back 6 and in case of a tie even in the back 6, better back 3 will be considered to determine the better score.
PAYMENTHow can I make my payment for the Tournament Package?
After sign up, you will receive an invoice with instructions on how to make your payment. You can pay online using your debit or credit card or via internet banking. You can also make bank transfers into our bank account. Payment options details are also provided on our Payment Options pageBy when do I have to make the payment?
After you sign up for the tournament and receive an online invoice with instructions for payment, you are required to make the payment within 3 days. If the price is subject to an on-going offer, payment will have to be made before the end of the offer period or within 3 days whichever is sooner.Are all taxes and duties included in the package?
Yes, the prices include all the current taxes and duties for the ground package. But in case any additional taxes are imposed during the course of the next few months that will be added to the price. Please refer to the exclusions in each package for more clarity.Do I have to pay an additional charge if I choose online payment through credit cards, debit cards or internet banking?
Yes, there is an additional charge of 3% to the total invoice amount if you choose to pay online via MasterCard or Visa credit cards. For American Express credit cards, the charges are 4.5%.Does my payment guarantee participation?
Besides payment, participation in the tournament is guaranteed only if there is compliance of certain rules such as valid Handicap Index certificates, Age verification and so on as determined by the tournament committee.
GOLF COURSESWhat golf courses will I be playing at?
Tan Son Nhat Golf Course, Twin Doves Golf Club, Long Thanh Golf Club & The Bluffs Ho Tram Strip ( Extension Package)
Do the golf courses provide food and beverage?
On-course refreshments coupons will be provided to the participants. Other snacks and beverages may be purchased on the course or at the kiosks by the participants and are not provided for by the organizers.Can a non-participant like a family member or friend come to the golf course to watch the tournament?
No.Can I rent clubs in Ho Chi Minh City for the Tournament?
Yes, you may rent clubs at the golf courses directly at the prevailing rates subject to availability. It is recommended to reserve clubs in advance.Will I be provided with a caddie and a cart?
Yes, you will be provided with one caddie and a shared buggy for each round.Can I use Range Finders during the tournament?
Yes, you can use Range Finders during the tournament but only for distance, not for slope.
HANDICAP REQUIREMENTWhat is the handicap requirement?
0-24 for Men
0-36 for Women
Any Handicap above this will be reduced to 24 and 36.What are the Handicap categories?
Men: 0 – 24
Women: 0 – 36
Any Handicap above this will be reduced to 24 and 36.How will the Handicap Index be ascertained?
All participants must email a scanned copy to email@example.com a valid Handicap Index certificate as on 1st Jan, 2018 from their home club duly certified, no later than 5th Jan, 2018. For courses that are not slope rated, the golfer’s handicap will serve as their Handicap Index. If there are any changes to this, we will inform you accordingly.
Which tees will the participants play from?
We will update this information soon.Will I need to send in my Handicap Index certificate?
Yes, we will contact you for your Handicap Index certificate in Jan 2018 and you are required to send email on firstname.lastname@example.org with a handicap Index certificate as on 1st Jan, 2018 from your home club duly certified, no later than 5th Jan, 2018. For courses that are not slope rated, the golfer’s’ handicap will serve as their Handicap Index.Will I need to carry my Handicap certificate for the tournament?
For the tournament, please ensure that the valid handicap index certificates are sent as per the requirements given above. But it is also advisable to carry your handicap certificates if you are planning additional rounds of golf either pre or post event.How are participants flighted?
People will be flighted randomly.
Can I choose my four ball?
No, refer to the question above.
ACCOMMODATIONCan I choose my room partner?
Yes, as long as both you and your proposed room partner complete the registration formalities. You may send your preferences by email. In the event that you have chosen the twin sharing package but you do not have a room partner, the single supplement charge will need to be paid.Can I register for the tournament but not take up the accommodation and ground transfers?
No. The tournament is only open to those who avail the hospitality package including accommodation and ground transfers.Can I book a room with single occupancy? What is the price?
Yes, you can also book a room with single occupancy. Please fill in the appropriate room preference in the Sign up form. Changes to room preference cannot be accommodated if they are provided after 1st Jan, 2018. Subject to availability of the total properties choosen
Can I share the room with a non-golfer?
Yes, you can share a room with a non-golfer. Please register the accompanying non-golfer/s at this link where the prices are stated.Can you also book additional rooms for my non-golfing family and friends who may join me during the tournament?
Yes, we can book additional rooms for non-golfers and also arrange for sightseeing and transfers if required. Please contact us for more details or customized packages.Does the accommodation package include breakfast?
Yes, the accommodation package includes daily breakfast at the hotel.Which hotel will I be staying at?
The hospitality package is planned at the 3 hotels, the 4 Star Bay Hotel (Ho Chi Minh), 5 Star Le Meridien Saigon (Ho Chi Minh) & 5 Star The Grand Ho Tram Strip, Ho Tram ( Extension Package)
Please note that this is subject to change and therefore you may be put up in a similar 4 or 5 star hotel.Check in time for the hotel?
The Check in time is 14:00 hrs/ 2:00 pm
Check out time for the hotel?
The Check out time is 12:00 hrs/ 12:00 pm
Will I get Early Check-in at the hotel?
Early check-in is not part of the Event package and is subject to room availability. However, at an additional cost, you can get guaranteed Early Check-in.Will I get Late Check-Out at the hotel?
Late check out is also not part of the Event package and is subject to room availability. However, at an additional cost, you can get Late Check out until 18:00 hrs/ 6:00 pm.
TRAVEL/TRANSFERSWhich airport in Ho Chi Minh City will I arrive at?
All international / Domestic flights land at the Tan Son Nhat Airport in Ho Chi Minh City
Who will receive us at the airport?
Our representative will receive you at the airport. Please ensure that you inform us regarding your flight details and timings latest by 5th Jan, 2018.Do I have to inform you which flight I'm arriving on?
Yes, you need to inform us latest by 5th Jan, 2018. You may not be received at the airport if your flight information is not provided to us by the given date.Will there be a waiting period for transport at the airport once I arrive in Ho Chi Minh City?
Based on flight timings, the number of golfers arriving by the same flight, and visa formalities, you may have to wait to be transferred to the hotel as the transfer is group based and by coach.How long is the journey from Tan Son Nhat Airport to the hotel?
It is roughly 30 minutes.Is transportation provided from hotel to golf courses?
Yes, transportation is provided from hotel to golf courses and will be in vans.Will transportation be provided in the evenings after the tournament rounds?
No additional transfers outside the scheduled itinerary is included in the tournament package.What is the mode of transport?
Transfers will be in a/c coaches and vans.Can private luxury vans be arranged for us?
Yes, if you require private transfers in luxury vans for you or your group, please email us latest by 5th Jan, 2018 and we will provide the same for you at prevailing additional rates.
NON-GOLFERSCan I take my family along for the duration of the Tournament?
Yes, your family can join you for the duration of the Tournament. We have separate Non-Golfer packages for accompanying non-playing friends and family. Please visit the link Events Packages pages for more details. Non-Golfers can also take up sightseeing packages additionally during the tournament days. We can customize the itineraries for you. Please contact us for more details.Can my spouse accompany me for the Welcome Dinner & Prize Distribution Ceremony & Dinner?
Yes, accompanying spouses or friends who have taken up the Event Non-Golfing package can attend the two dinners as it is part of their package.Can I bring other guests to the Prize Distribution Ceremony & dinner?
There will be an additional charge for other guests, i.e., guests who have not taken up the Event Non-Golfing package. You can check with the events team on the price and payment.Can my spouse/guest accompany me to the Golf Courses?
No.What will my non golfing companions do while I play at the tournament?
While you play golf, your family can take one of our packages designed for non-golfers.
Check out the Sightseeing Extensions page for more info. Or write to us at email@example.com.
ADDITIONAL GOLF/SIGHTSEEINGWe would like to play more golf in Vietnam and other countries
Please visit our Event Packages page for extensions in various regions of Vietnam as well as neighboring countries or write to us at firstname.lastname@example.org for customized packagesWe would like to extend your trip in Vietnam
Please visit our Event Packages page or write to us at email@example.com for customized packages.
REGISTRATION ON ARRIVAL IN Ho Chi Minh City
When and where will I receive my registration kit?
Registration will be on 21 January 2018 at the hotel/s in Ho Chi Minh City. Further details regarding registration will be provided closer to the tournament.What will the registration kit contain?
The registration kit will contain the tournament details and your welcome goodiesWill I be required to submit any other details after receipt of the registration kit?
Yes, you will be required to submit a copy of your passport at registration for verification.
GENERALWhat are the visa requirements for Ho Chi Minh City, Vietnam?
Most nationalities can obtain a visa on arrival to enter Ho Chi Minh City (Subject to receiving a pre-approval visa letter). Visa on Arrival is given to a person who has come with holiday/leisure, business or social visit purposes to Vietnam. We can provide you with a Pre Approval Visa Letter to be given at the time of immigration at a cost of USD 35 per person (Please note that this Pre Approval Visa Letter costs differ based on your Nationality. Some nationalities are required to pay higher fees than others. The general fees for most nationalities is USD 35) . You will need to only give us your passport copy to apply for this letter. It take 3 to 4 working days to process. For more details based on your nationality, contact us.Can you book my flights as well?
Yes. We do flight bookings as well. Please write to us at firstname.lastname@example.org for your requirements.What are your contact numbers in Ho Chi Minh City?
Our contact numbers in Ho Chi Minh City along with final itinerary details and vouchers will be emailed to you 7 days prior to the event.